I went to see Robin Sharma this week at his book signing for The Leader who had no Title. The message in the book is that no matter what your title or role within your organization, you have the opportunity – THE RESPONSIBILITY - to lead in your work and within your life.

Many of you are already doing this - taking full ownership and accountability for how your performance at work feeds into the ultimate customer experience for your organization. Some of you even go so far as to practice treating coworkers as well as you treat your customers.

I hope this 2 minute clip inspires you to continue doing what you are doing well AND triggers a gentle reminder in you for how you could do a little more.

http://www.youtube.com/watch?v=BA9Qu4-b-M0