BE NUMBER ONE PROGRAM DEVELOPMENT

Ruth Catney from Ruth Catney Coaching

Over the last few weeks we've been working hard developing what we're calling our BE NUMBER ONE program.  It's a program aimed at helping retailers differentiate themselves so instead of competing on price, they compete on the world-class, exceptional client experiences they create.

The reality is, many businesses are realizing that they can no longer compete on price alone, but what they can compete on is the consistent, memorable client experiences they orchestrate which creates customer loyalty, word-of-mouth advertising, referrals and brand evangelists.

Our program is very focused on improving the service aptitudes of your employees.  What is service aptitude?  It's the ability to recognize and then exceed client expectations, regardless of the circumstances.  The fact is, most new hires have very low service aptitudes but the good news is service aptitude can be learned and improved!

The photo I've included here is from a recent video shoot  for the BE NUMBER ONE program which consists of 12 modules aimed at increasing the service aptitudes of everyone in your organization, turning business as usual into something extraordinary!

We are currently running this program with luxury car retailers across Canada.  Contact us today to learn more.

ruth@catneycoaching.com
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